Open the Time Accounting Window

Time accounting allows you to track the time spent on specific tasks. You can add, edit, remove, or view time accounting information on a task in a case's workflow. Complete one of the following:

  1. Select the record and click Edit record on the Workflow panel.

The Edit Task panel opens.

  1. Scroll to the Time Accounting section and add, edit, remove, or view time accounting information on a task.
  1. Open Task Manager and perform a search. See Search for Tasks for more information on performing a search.
  1. Click the task you want to add, edit, or view time information on or remove time information from.

  1. Click Time Accounting at the bottom of the panel.

The Time Accounting section opens.